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Quick Answers

  • When will I receive my Free phone and Free service after I sign up?

    Once your order is complete, your device will ship within 7-10 business days. You can also check on the status of your application status by clicking here.

  • How long will it take to receive approval?
    Normally, it takes about 20-30 minutes for an application to be approved. However, some applications will have to wait 3-4 days or longer for approval. The reason is that your proof documentation needs to be reconfirmed. You can always check the status of your application by logging into your account.
  • Can I switch to SFone?

    Absolutely, you can switch to SFone and receive your FREE device and FREE unlimited monthly service. To make the switch, click here.

  • Why do I need to provide my Social Security Number?
    As SFone Wireless is a government assistance lifeline service provider, we require your SSN in order to verify your eligibility. You will also be required to provide proof of your qualifying benefit program or if you are applying by income, verification of your income as well.
    All your information is strictly confidential. We always respect the privacy of user.
  • Where is my tracking number?
    Once your application is approved, please give us 7-10 business days for your order to be processed. Once it's been processed, you'll be sent an email and a SMS with your tracking number. Make sure to check your inbox and spam folder.
  • Why is my account locked?
    Your account could be locked because you had typed in the wrong password too many times or your account is inactive. To unlock you account, please refer to our contact page here click here.
  • My data used but I have not received phone yet?
    You may see some usage on your account prior to receiving the device as our team tests your device prior to leaving our facility. However, that is great news for you as that means the device is in its final stages before making its way to you. I highly encourage you to wait for a few more days and be on the lookout for a tracking e-mail.